Privacy statement

Espacio Resort (hereinafter referred to as “us,” “we,” “our,” “Controller,” “website”) is committed to protecting the privacy of every individual who visits our website, espacioresort.com, and shares their personal information with us. Every individual has the right to know what types of information we collect, why we collect it, how it is used, the circumstances under which it may be deleted or disclosed, and the right to consent to the use of this information.

This Privacy policy (hereinafter referred to as “Privacy policy”) informs anyone who shares their personal information with us about our practices regarding the collection, use, retention, and disclosure of their personal data. We use visitor data solely to provide and enhance the services of Espacio Resort and to improve the visitor experience on our website.

By accessing our website, espacioresort.com, and booking accommodation at Espacio Resort, you confirm your acceptance of the collection and use of information in accordance with this Privacy policy. Before collecting any data, we inform users about the conditions of data collection and further processing. We ensure complete confidentiality, integrity, and availability of personal data and other collected information. Data is processed in compliance with applicable laws, solely for specific, clear, and legally defined purposes, and in a manner consistent with those objectives. If you do not agree with any provision or condition stated in this Privacy policy, we advise you not to utilize the services of Espacio Resort. We recommend that you thoroughly read this Privacy policy to understand all its provisions and to be informed about how your data is used and managed by Espacio Resort.

Types of information we collect, how it is collected, and how it is used

The information we collect encompasses all data submitted or gathered on the website espacioresort.com for the purposes of exploring services, making reservations, or processing payments for Espacio Resort. Below, you will find details about the types of information we collect and the reasons for collecting it

Personal data

Personal data refers to any information that can be used to identify an individual. We are committed to ensuring that the personal data we process or manage is handled securely and in accordance with all applicable laws and regulations. We only collect personal data that you voluntarily provide, which is necessary for business purposes such as responding to user inquiries, making reservations, or delivering services.

Personal data may include, but is not limited to:

• Name, address, phone number, ID/passport number, nationality, date of birth, and card number;
• Email address;
• Usage data.

We may collect and use your personal data for the following purposes:

• To facilitate accommodation reservations;
• To register guests upon arrival;
• To comply with legal obligations by reporting foreign guests to the relevant authorities in the Republic of Serbia;
• To maintain internal records of services provided by Espacio Resort;
• To offer customer support and respond to user inquiries;
• To improve the services we provide at Espacio Resort;
• To keep you informed about information we believe may be relevant to your experience with Espacio Resort services;
• To conduct voluntary user satisfaction surveys;
• To address issues and resolve complaints related to Espacio Resort services;
• Upon your request, to send you newsletters, marketing materials, and other information that may interest you; and more.

Usage data

We may also collect information regarding how our website, espacioresort.com, is accessed and how its content is utilized. This includes data such as the user’s IP address, information about the device or system being used, the location from which the website is accessed, and more. This data is not considered personal information and cannot be used to identify an individual; it is collected exclusively for statistical analysis purposes.

Service providers

We may engage third-party entities, institutions, or individuals to facilitate the use of Espacio Resort services, help us analyze how these services are utilized, and carry out other tasks on our behalf related to our website and services. These third parties will have access to your personal data solely for the purpose of performing the specified tasks for us and are required to keep this information confidential and not use it for any other purposes.

The reservation process is handled through the Ota Sync service, meaning that any personal data provided by the user during the reservation will be stored on the Ota Sync server in accordance with the terms outlined on the website https://otasync.me/rs. After the user submits their personal data when making a reservation, we will only use the personal data necessary for executing the booked service. This personal data may include, but is not limited to: phone number for reservation confirmation, name, surname, and identification document number for guest registration, among others.

Google analytics and cookies

We may utilize third-party analytics tools to track and analyze how our website and services are used.

Google analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google utilizes the collected data to monitor and analyze the usage of our services. This information is shared with other Google services. Google may also use the collected data to personalize ads within its advertising network. You can opt out of having your activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information about your visit activity. For more details on Google’s privacy practices, please visit the Google Privacy Policy at https://policies.google.com/privacy?hl=en.

Our service may contain links to other websites that we do not control. If you click on any of these links, you will be redirected to those third-party websites. We strongly recommend that you review the privacy policy of each website you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites.

Facebook pixel

Our website utilizes Facebook Pixel to monitor page visits and for remarketing and promotional efforts for Espacio Resort. For additional information about Facebook’s privacy practices, please visit the Facebook Privacy Policy at https://www.facebook.com/about/privacy/your-info#everyoneinfo.

Klaviyo

We use Klaviyo to collect user email addresses and carry out marketing activities to keep users informed about news and offers.

When a user subscribes to our promotional email (newsletter) by providing their email address on our website, we will use that information to send them our newsletter and updates about our offers and services. For collecting user email addresses, we rely on Klaviyo’s services, and you can learn more about their privacy policy here: https://www.klaviyo.com/legal.

Users can unsubscribe from our email list at any time by clicking the “Unsubscribe” link located at the bottom of the emails we send.

Modification and correction of personal data

We may process your personal data for the following reasons:

• You have given us your consent to do so;
• We need to fulfill the sale of services you booked through our website;
• Processing is in our legitimate interest and does not override your rights;
• We are required to comply with legal obligations.

Espacio Resort is committed to taking all reasonable steps to allow you to correct, modify, delete, or restrict the use of your personal data. If you would like to know what personal data we hold about you or wish for it to be removed from our systems, please reach out to us.

Users whose data is processed and stored have the following data protection rights:

• Right to Update or Delete Data – You may request the deletion of your personal data whenever possible.
• Right to Rectification – You have the right to correct your data if it is inaccurate or incomplete.
• Right to a Copy – You can request a copy of your personal data that we process.
• Right to Data Portability – You are entitled to receive a copy of the information we have about you.
• Right to Object – You can object to the processing of your personal data for our legitimate interests at any time, and we will stop processing if there are legal grounds to do so.
• Right to Withdraw Consent – You have the right to withdraw your consent at any time if we rely on it to process your personal data. Please note that we may ask you to confirm your identity before responding to such requests.

The Controller may refuse a user’s request related to any of the aforementioned rights to comply with legal obligations and in cases of doubt about the identity of the person making the request. If a request is denied, the Controller will inform the user accordingly.

Data retention

We assure you that we will retain your personal data only for as long as necessary to fulfill the purposes set out in this Privacy policy. We will keep and use your personal data as needed to meet your requests, comply with our legal obligations (for instance, if we are required to retain your data under applicable laws), resolve disputes, and enforce our contracts and policies.

Usage data is also retained for internal analysis purposes. Typically, usage data is stored for a shorter duration unless it is utilized to enhance security, improve the functionality of our operations and services, or if we are legally obligated to retain it for a longer period.

Data transfer

Your information, including personal data, may be transferred to and stored on computers located outside of your country, province, state, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.

If you are outside Serbia and choose to provide us with information, please be aware that your data, including personal data, will be transferred and processed in Serbia.

By agreeing to this Privacy policy and providing your information, you consent to this transfer.

We assure you that we will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this Privacy policy. Furthermore, your personal data will not be transferred to any organization or country unless appropriate safeguards are in place, ensuring the security of your data and other personal information.

Disclosure of data for law enforcement purposes

We do not voluntarily share any personal data provided to us without the explicit consent of the user. However, under certain circumstances—such as when required by law or upon a legitimate request from government authorities (e.g., a court)—we may be obligated to disclose your personal data.

In good faith that such disclosure is necessary, we may reveal your personal data:

• To comply with legal obligations;
• To protect and defend our rights or property;
• To prevent or investigate potential misuse related to our website and services;
• To ensure the personal safety of users of our website or the public;
• To protect against legal liability.

Data security

We take the security of your data seriously; however, it’s important to understand that no method of data transmission over the internet or electronic storage is completely secure. While we make every effort to use commercially acceptable practices to protect your personal data, we cannot guarantee its absolute security.

Changes to the Privacy policy

We may update our Privacy policy periodically. We will notify you of any changes by posting the revised Privacy policy on this page. Before the changes take effect, we will inform you through email and/or a prominent notice on the website espacioresort.com, along with updating the “effective date” at the top of the Privacy policy. We encourage you to review this Privacy policy occasionally to stay informed about any updates. Changes to this Privacy policy become effective once they are posted on this page.

Contact us

If you have any inquiries about this Privacy policy, feel free to contact us at info@espacioresort.com.